At HUAN SU CLOTH HOME FURNISHING LIMITED, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a straightforward returns policy to ensure that you have the best possible shopping experience.
1. Eligibility for Returns
We accept returns for most products purchased through our website, provided that:
- The items are in their original condition, unworn, unwashed, and with all original tags and packaging intact.
- The return is initiated within 14 days from the date of delivery.
- The item is not marked as non-returnable or final sale.
Certain items such as lingerie, swimwear, and customized or personalized products are not eligible for return unless they are defective or damaged upon arrival.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact us by email at [email protected] within 14 days of receiving your order.
- Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
- Our customer service team will guide you through the return process and provide you with a return authorization if applicable.
3. Return Shipping
You are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure that your return is safely delivered to us. We cannot guarantee that we will receive your returned item if it is lost in transit.
4. Inspection and Processing of Returns
Once your returned item is received, it will be inspected to ensure that it meets the return eligibility criteria. If the return is approved, we will process your refund or exchange request within 5–7 business days. Refunds will be issued to the original payment method.
Please note that if the returned item does not meet the eligibility criteria (e.g., damaged, used, or missing tags), we reserve the right to refuse the return or charge a restocking fee.
5. Exchanges
If you wish to exchange an item for a different size or color, please contact us at [email protected]. Exchanges are subject to availability, and you may be required to return the original item before the exchange can be processed.
6. Refunds
Refunds will be issued to the original payment method used for the purchase. Shipping costs are non-refundable, unless the item is defective or incorrect. If you received a gift and wish to return it, you may receive a store credit instead of a refund.
7. Damaged or Defective Items
If you receive an item that is defective or damaged, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damage or defect to help us resolve the issue promptly.
8. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Sale items marked as final sale
- Lingerie, swimwear, or other intimate apparel (unless defective)
- Customized or personalized products
9. Contact Us
If you have any questions or concerns about our Returns Policy or need assistance with a return, please reach out to us at:
Email: [email protected]
Thank you for shopping with HUAN SU CLOTH HOME FURNISHING LIMITED. We are committed to providing you with a positive shopping experience.
